Shipping & Return Policy

Only products purchased from The Rope Guru LLC can be returned to The Rope Guru LLC within 30 days of purchase.

The ­­product must be in the original packaging unopened and unused for returns. If the product was defective or damaged during shipment, you will receive a replacement. If a replacement is unavailable, you will receive a refund for the returned item via the original method of payment. Please note return shi­­pping fees are at the customer's expense and are non-refundable.

 

HOW TO RETURN

If you wish to return an item, please contact sales@theropeguru.com  You will be provided with a return form that must be completed and RMA number to fulfill your request. Use the original packaging (if possible), include the return form and item(s) to be returned, and seal the package securely with tape. We recommend using protective packing materials to minimize any damage to the product(s). Remove any other labels from the package. For your protection and to ensure prompt delivery, we recommend that you send your return and retain the receipt for your records. The Rope Guru LLC is not responsible for return postage, the cost of insurance, or lost or undelivered items.

 

Send the package to the following address:
The Rope Guru LLC

55 Lugrin Street Ext

Westbrook, Maine

04092

Processing time for returns is usually 7-10 business days from the time the return is received. We will refund the purchase price for the item(s) plus any tax paid, less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded. An email will be sent to confirm receipt and processing of your return or exchange request.

For any questions, please contact sales@theropeguru.com Business hours are from 8:00am - 5:00pm EST - Monday to Friday, excluding federal holidays within the United States.

 

CANCELLATION POLICY

Cancelled orders (before orders are shipped.) To cancel before actual shippment, please email sales@theropeguru.com

Please Include name, address and order number in the email.

Processing time for cancellations is usually 7-10 business days from the time the cancellation email is received. We will refund the purchase price for the item(s) plus any tax paid, less any discounts, rebates, credits or refunds already given to you in connection with such products. The original shipping and handling charges, if any, will not be refunded. An email will be sent to confirm receipt and processing of your cancellation request.

For any questions, please contact sales@theropeguru.com  Business hours are from 8:00am - 5:00pm EST - Monday to Friday, excluding federal holidays within the United States.

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The Rope Guru LLC
Westbrook, ME
207.805.4252
Copyright 2020 The Rope Guru LLC

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